Category Archives: Customer Service
Rewarding your Customers
Recently I made a purchase with online fashion store Iconic, and within a couple of days my purchase arrived on my doorstep, along with it came a few gift vouchers and promotional codes for discounts on future purchases. Now I … Continue reading
Customer Retention
It’s amazing how so many businesses promote specials enticing new customers to their products or services. The amount of times I get great deals from Living Social and Cudo, only to read in the fine print that I am actually … Continue reading
Telephone Service: Above and Beyond
When dealing with customers over the phone, it is important to treat them just as you would should they have walked into your office, waiting room or branch. Providing a service which goes above and beyond what is expected will … Continue reading
Telephone Etiquette
Just this morning I called a rather corporate (or what I thought to be corporate) company, and was greeted by a receptionist who answered the phone with just a very simple “Hello”. In fact, she actually sounded annoyed to even … Continue reading